Search Operations Quality Assurance Analyst - Spanish Speaking (Third-Party Associate)

Responsibilities

• Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
• Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
• Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
• Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
• Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
• Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go-live within the targeted timeframe.
• Deliver process/product/guideline training to new joiners.
• Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
• Able to work with sensitive content including but not limited to child exploitation, diverse religious and political perspectives, violence, and adult/sexual content. (Not frequent)
• Perform any other duties as reasonably required to support the role.

Requirements

• Bachelor's Degree or equivalent education/experience.
• Fluency in Spanish is required as the role requires communication with Spanish markets, fluent in English is also required as it is the working language.
• Work experience in search engines and social media platforms; Former experience in Search relevant business.
• Experience in cross functional work and stakeholder management.
• Experience in analysis and communication skills with a good sense of flexibility.

Preferred

• Experience in project management, project operation, or familiarity with users' Internet usage habits.

Content exposure

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

It is possible that this role will be exposed to harmful content on a daily basis.

Important Note

Please be advised that the job posting is on behalf of a third-party agency.

This is a 12-month temporary assignment managed by a third-party agency who will be your employer.

While you may assigned to work at TikTok, you will not be a TikTok employee.

All contractual terms, including payroll and benefits, will be handled by a third-party agency.

By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice