Assistant Manager – Central Scheduling Operations
- Indore, India
- Entry Level
- 3+ years
- Posted
Skills
Required
- OPD
- roster planning
- hospital operations / healthcare scheduling / backend operations
- IPD workflows
- Excel
- Pivot Tables
- VLOOKUP / XLOOKUP
- reporting dashboards
- workforce management
Preferred
- CRM / scheduling
- medical terminologies
- IPD scheduling
- SLA adherence
We are hiring an Assistant Manager – Central Scheduling Operations to lead our Central
Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx collection, and other backend operational activities. The role requires strong operational ownership, team leadership, hospital ecosystem understanding, and the ability to manage real-time escalations while ensuring service excellence and productivity.
Responsibilities
- Lead and manage a team of 10+ executives and monitor daily productivity, quality, and
- SLA adherence.
- Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.
- Manage entire ground-level operations including roster planning and shift allocation.
- Ensure effective coordination with hospital partners and internal stakeholders.
- Handle real-time operational escalations and ensure quick resolution.
- Oversee cab booking coordination and Rx (Prescription) collection workflow.
- Prepare daily, weekly, and monthly MIS reports and dashboards.
- Analyze productivity, TAT, and operational efficiency to drive continuous improvement.
- Ensure achievement of defined OKRs and KPIs for the team.
Requirements
- 3–6 years of experience in hospital operations / healthcare scheduling / backend operations.
- Experience handling a team of 10+ members.
- Strong understanding of OPD & IPD workflows.
- Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).
- Good analytical and reporting skills.
- Experience in roster planning and workforce management.
- Ability to manage real-time escalations effectively.
- Strong attention to detail.
- Operational ownership mindset.
- Strong communication and coordination skills.
- Problem-solving approach.
- High attention to detail.
- Ability to work in a fast-paced healthcare environment.
Preferred
- Knowledge of medical terminologies (considered a strong plus).
- Experience working in hospital atmosphere or healthcare ecosystem.
- Exposure to healthcare CRM or scheduling tools.