jobapplier

NOC Engineer

easebuzz

Skills

Required

  • database
  • infrastructure
  • Elastic APM
  • validation
  • Kibana
  • Percona Monitoring
  • procedures
  • monitor infrastructure
  • AWS CloudWatch
  • Kibana dashboards
  • Percona Monitoring and Management PMM

About easebuzz

  • Easebuzz is a payment solutions (fintech) company that enables online merchants to accept, process, and disburse payments through developer-friendly APIs.
  • We are focused on building plug-and-play products—including payment infrastructure—to solve end-to-end business challenges across sectors.
  • We’re at the center of all things fintech: payments, lending, subscriptions, eKYC—you name it.
  • Easebuzz is where innovation meets execution.
  • We have been consistently profitable and continue to scale rapidly, having grown 4x in the past year alone.
  • Backed by a strong product roadmap and execution, we recently closed a fresh funding round of $30 million in 2025, led by leading VC firms and strategic investors.
  • This comes in addition to our earlier $4 million fundraise in March 2021.
  • Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025.
  • Our corporate culture is built on openness, ownership, and collaboration.
  • We are an equal opportunity employer and celebrate diversity across all levels.
  • At Easebuzz, you’ll find yourself working with passionate colleagues who are committed to growing together.
  • Headquartered in Pune, we also have a presence in Delhi, Mumbai, Kolkata, Bengaluru, and Gurugram.

Responsibilities

  • Continuously monitor infrastructure, applications, and services using AWS CloudWatch, Kibana dashboards, Elastic APM, and Percona Monitoring and Management (PMM).
  • Monitor and respond to alerts received via Google Chat, alerting systems, and monitoring tools.
  • Identify infrastructure, application, database, and API performance issues proactively.
  • Perform initial triage, categorize incidents based on severity, impact, and urgency.
  • Act as the first line of response for production alerts and incidents.
  • Follow defined incident response playbooks and escalation procedures.
  • Escalate incidents to appropriate engineering, DevOps, or database teams as per SLA.
  • Track incidents through closure and ensure proper documentation in incident tracking systems.
  • Assist in incident resolution validation and service restoration monitoring.
  • Monitor application and infrastructure logs using Kibana.
  • Identify anomalies, error patterns, unusual traffic behavior, and system degradation.
  • Support root cause analysis by providing relevant logs, timelines, and observations.
  • Monitor application performance metrics using Elastic APM including latency, throughput, and error rates.
  • Identify performance degradation, bottlenecks, and abnormal system behavior.
  • Notify engineering teams of performance anomalies and assist in validation post-resolution.
  • Monitor database health, query performance, replication status, and resource utilization using Percona Monitoring and Management.
  • Identify database performance degradation, high load, slow queries, and availability issues.
  • Escalate database-related risks and anomalies promptly.
  • Monitor vulnerability reports from NST Assure and Snyk platforms.
  • Identify newly reported vulnerabilities and notify security and engineering teams.
  • Track remediation progress and follow up on pending vulnerabilities.
  • Assist in maintaining security hygiene across infrastructure and applications.
  • Maintain shift handover reports and operational summaries.
  • Document incidents, alerts, resolutions, and operational observations.
  • Follow standard operating procedures (SOPs) and operational runbooks.
  • Support operational readiness, reliability, and uptime objectives.