NOC Lead

easebuzz

Skills

Easebuzz is a payment solutions (fintech) company that enables online merchants to accept, process, and disburse payments through developer-friendly APIs.
We are focused on building plug-and-play products—including payment infrastructure—to solve end-to-end business challenges across sectors.
We’re at the center of all things fintech: payments, lending, subscriptions, eKYC—you name it.
Easebuzz is where innovation meets execution.
We have been consistently profitable and continue to scale rapidly, having grown 4x in the past year alone.
Backed by a strong product roadmap and execution, we recently closed a fresh funding round of $30 million in 2025, led by leading VC firms and strategic investors.
This comes in addition to our earlier $4 million fundraise in March 2021.
Easebuzz has been granted Full Authorization from the Reserve Bank of India (RBI) for payment aggregator license in 2025.
Our corporate culture is built on openness, ownership, and collaboration.
We are an equal opportunity employer and celebrate diversity across all levels.
At Easebuzz, you’ll find yourself working with passionate colleagues who are committed to growing together.
Headquartered in Pune, we also have a presence in Delhi, Mumbai, Kolkata, Bengaluru, and Gurugram.

Lead and manage day-to-day NOC operations to ensure 24×7 monitoring coverage.
Supervise NOC engineers, ensuring timely alert response, incident handling, and escalation.
Define and enforce incident response procedures, escalation matrix, and operational standards.
Ensure adherence to SLAs, MTTR, and operational KPIs.
Act as Incident Commander during high-severity incidents (P1/P0).
Coordinate with Engineering, DevOps, Security, Database, and Product teams during incident resolution.
Lead incident communication, tracking, and resolution management.
Conduct incident reviews and post-incident analysis.
Own and continuously improve monitoring strategy across infrastructure, applications, databases, and security.
AWS CloudWatch
Elastic APM
Kibana dashboards
Percona Monitoring and Management
Snyk

Identify monitoring gaps and work with engineering teams to improve observability.
Identify reliability risks, system bottlenecks, and recurring incidents.
Drive proactive incident prevention initiatives.
Establish alert tuning, noise reduction, and actionable alert strategies.
Improve system availability, stability, and reliability posture.
Monitor and track vulnerabilities reported via Snyk and NST Assure.
Ensure timely escalation and remediation tracking of critical vulnerabilities.
Work closely with Security and Engineering teams to improve system security posture.
Develop and improve operational playbooks, runbooks, and SOPs.
Identify opportunities to automate monitoring, alerting, and operational workflows.
Drive operational efficiency and reduce manual effort through automation.
Incident metrics
System uptime and availability
Vulnerability status