Customer Service / Call Center Agent

About chilindo

Chilindo is one of Thailand’s leading & fastest growing E­Commerce companies. We offer a wide range of products through online auctions ­ more than 50.000 auctions per day including new products almost every week. As an employee at Chilindo you will enjoy a challenging and interesting job, working with both thai and foreign talent.

Responsibilities

• The position as Customer Service & Call Center Agent covers tasks as communicating with all of our customers across Thailand via phone, Facebook, Line and E­mail. You will belong to a team of more than 60 inspiring colleagues in the Customer Service department.
• ● Deal directly with our customers by telephone, electronically (Facebook, Line, E­mail)
• ● Suggest solutions to any issues and problems claimed by customers and resolve it instantly
• ● Fulfill customer requests by clarifying desired information; completing transactions and forwarding requests.

Requirements

• ● High school or Bachelor degree
• ● Good computer skills; typing and use of Microsoft office applications will be an advantage
• ● Good command of English is desired
• ● Punctual and extrovert personality
• ● Ability to work in a structured manner and strive to get things done
• ● Service­minded and ability to work both efficiently and effectively under pressure
• ● Positive mentality and ability to work well in a large team

Pay

Standard salary is 14000 THB/monthly plus overtime. Average salary for Call Center Agent is approx 17.500 THB/monthly and higher. For employees that show the right attitude, career advancement and increase in salary is possible.

Benefits

• ● 6 day work week
• ● Social Security (SSO)
• ● Company outings and parties
• ● Additional bonus if able to handle English­speaking customers