Lead the planning and design of product solutions for TikTok Shop’s strategic industries and key merchants. Design and drive the end-to-end implementation of solutions focused on merchant growth, operational efficiency, and merchant experience.
Develop a deep understanding of key merchants’ business models, operational processes, and system architectures.
Identify cross-functional issues spanning product management, marketing, transactions, fulfillment, after-sales service, governance, and open platforms. Distill common requirements from complex individual cases and drive the development of reusable product capabilities and systematic solutions.
Conduct business diagnostics based on key merchants’ operational objectives. Identify growth opportunities across products, content, marketing, and traffic through data analysis, merchant research, and other methods. Partner with industry operations teams and merchants to develop and implement business plans that drive merchant growth.
Support critical scenarios such as merchant onboarding, system integration, platform migration and cutover, and major promotional campaigns. Reduce post-launch operational issues through upfront solution design, end-to-end process validation, and risk identification. Drive the end-to-end resolution of complex issues and address their root causes.
Explore applications of AI in merchant operations and solution development, including business diagnostics, anomaly detection, and issue identification. Develop scalable product capabilities and standardized solutions to improve service efficiency at scale.
Requirements
A minimum of 3 years' experience as a product manager, involved in the entire process of product initiation, design, development, promotion, and iteration.
Strong business acumen, product abstraction skills, and systems thinking. Able to identify core issues in complex merchant scenarios and translate them into structured, actionable solutions.
Possesses excellent product experience design capabilities, logical analysis skills, and data analysis skills, with a business perspective.
Excellent communication, collaboration, and project management skills, able to flexibly adjust strategies in complex environments and advance the smooth progress of projects.
Preferred
Experience in APIs/open platforms, ERP/OMS/WMS systems, ISV ecosystems, or merchant solutions is preferred.
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