L2 Field Technician

L2 Field Technician

Location: Charlotte, NC/Remote work options after training

Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment.

About twonice

This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.

Responsibilities

• L2 Field Technician Responsibilities
• Provide onsite and remote technical support to external clients
• Resolve 5–10 support tickets per day
• Troubleshoot desktops, servers, networking, printing, and peripheral hardware
• Configure and deploy workstations, servers, and networking equipment
• Identify when onsite visits are required and optimize travel efficiency
• Interface with vendors for hardware and warranty support
• Maintain accurate documentation, procedures, and client records
• L2 Field Technician Qualifications

Requirements

• You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution.
• The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations.
• Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
• 3+ years of IT support experience required (MSP experience strongly preferred)
• Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
• Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
• Experience installing, configuring, and supporting end-user hardware and servers required
• Excellent communication skills with a strong customer service mindset required

Pay

Salary: $60,000 - $75,000 + Benefits

Benefits

• Benefits: Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement

Job Type: Full-Time

• Typical Hours: Mon-Fri; 40 hrs. (Flexible)
• Travel: up to 50% local (day travel) only

Sponsorship not available

L2 Field Technician Description

• *Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.*
• Perform onsite hardware installations and new client onboardings