Work closely with cross-functional leads to deeply understand the needs of e-Commerce consumers, merchants, and influencers in the Latin America market and other global markets;
Collaborate with stakeholders to identify the key research questions that will help shape the e-Commerce product strategy in different markets;
Identify and create the best research methods based on the question, timeline, and resourcing;
Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions;
Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale;
Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions.
Requirements
Minimum 1 year of experience in UX research.
Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields.
Experience and/or knowledge in both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. Be able to conduct interviews/design questionnaires in the US.
Preferred
Prior experience in the E-commerce/tech industry.
Ability to work independently with limited supervision and take initiative to solve problems and learn new things; travel to Latin America for 2 to 3 weeks per quarter for business purposes.
Ability to manage multiple projects at the same time in a fast-paced environment.
Great written and spoken communication skills to influence product partners and major company decisions.
Ability to analyze large sample data with statistical tools, such as SQL, Python, R, SPSS.
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