jobapplierCustomer Service Representatives
Virtual Staffing Solutions
- Cebu, Cebu City, Cebu, Central Visayas, Philippines
- 1+ years
- Posted
This job is closed: the employer no longer lists it.
Skills
Required
- BPO customer service
- home warranty
- MS Office
- CRM systems
Preferred
- customer service
- general customer service
Responsibilities
- Utilizes problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all company policies, standard operating procedures, and contract coverage.
- Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
- Maintains current knowledge of all company policies, procedures, & programs.
- Responsible for effectively handling general customer service, pre-appointment, post-appointment, and payment services calls.
Requirements
- Must have at least 1 year of BPO customer service experience, preferably with a home warranty background.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in MS Office and CRM systems.