Customer Care Outfitters (Work At Home)
Virtual Staffing Solutions
- West Point, Troup County, Georgia, United States
- Posted
This job is closed: the employer no longer lists it.
Skills
Required
- Customer service
- Microsoft Office
- web navigation
- manage multi-channel systems
Preferred
- orders, returns
- securing orders
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Resolve issues related to orders, returns, exchanges, shipping, billing, and promotions.
- Provide first-call resolution and ensure customer satisfaction.
- Promote sales by suggesting products and securing orders.
- Use multiple systems, tools, and resources to assist customers effectively.
- Go beyond standard procedures to resolve complex customer concerns.
- Stay updated on company promotions, processes, and system changes.
- Apply feedback and coaching to improve performance and skills.
Requirements
- Must have at least 6 months of experience in a customer service role, preferably in retail.
- Strong written and verbal communication.
- Critical thinking and problem-solving.
- Customer service and negotiation skills.
- Proficiency in Microsoft Office and web navigation.
- Ability to manage multi-channel systems (voice, email, chat).
- Teamwork and independent work capability.