Customer Service Representatives (Certifying Providers Confirmation)

Responsibilities

• This role involves reviewing order reports, researching order notes and history, and verifying physician and order details for accuracy.
• The coordinator communicates with physicians and relevant parties to request the prompt return of signed orders, initiates changing orders when necessary, and resolves non-compliant or incomplete orders.
• Additionally, the role includes escalating unresolved order issues to agency staff to ensure compliance and maintain efficient workflow.
• Run outstanding orders report
• Research order notes and history
• Confirm physician and order details
• Call to request prompt return of signed orders
• Initiate change orders
• Remedy returned non-compliant orders
• Escalate remaining order issues to agency staff

Preferred

BPO experience is preferred but not required

• Background in healthcare administration, customer service, or a related field is a plus.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
• Background in healthcare administration, customer service, or a related field is a plus.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.