Operations Staff
Pluang
- Indonesia
- Lead/Staff
- Posted
Responsibilities
- Process USD top up & cashout (Direct Deposit and OTC), and manual cashout
- Process and analysis crypto high risk transfer
- Handle gold withdrawal and report gold WD to regulator
- Perform monthly reconciliation
- Manage the GoAML Message Board, LTKM, and escalations from the regulator
- Handling Jira escalation from the Customer Experience
- Support onboarding: Institutional Account Opening, Partner EDD, and SID (KYC) remediation
Requirements
- Bachelor’s degree (Economics, Accounting, Management, or related field)
- 1–3 years of experience in operations/settlement/back office, ideally in fintech, banking, securities, or e-money
- Detail-oriented, resilient with high-volume repetitive processes, and disciplined with daily deadlines
- Proficient in Excel/Google Sheets; quick to adapt to multiple internal tools/panels
- Comfortable handling cross-asset transactions (fiat, gold, crypto)
- Clear written communication in both Bahasa Indonesia and English
Preferred
- Experience in multi-currency reconciliation and settlement
- Familiarity with gold/commodity processes and KBI reporting
- Familiarity with crypto/blockchain basics
- Familiarity with Jira and operational escalation flows
Equal opportunity
- We are an equal-opportunity employer and value diversity at our company.
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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