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Senior Manager

MobiKwik

About MobiKwik

Mobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses.

As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments.

Recently, Mobikwik achieved a significant milestone with its Initial Public Offering (IPO), marking a new chapter in its journey of innovation & growth.

With a mission to democratize financial inclusion, Mobikwik continues to transform how Indians manage their money, offering secure, seamless & user-friendly solutions that cater to a diverse range of financial needs.

Responsibilities

Own the UPI growth targets

  • registrations, first-payment activation, monthly transacting users (MTU), transactions per user and market share.
  • Work with product to cut drop-offs across onboarding: device binding, bank account linking, UPI PIN setup and the first payment.
  • Design cashback and reward mechanics with clear unit economics.
  • Judge every campaign on incremental impact and own the cashback budget.
  • Run referral, reactivation and win-back programs with the CRM team across push, SMS, WhatsApp and in-app.
  • Plan campaigns around the festive season, IPL and big sale events, and bring in co-funded offers from banks, merchants and brands.
  • Stop reward abuse and fraud with the risk team, without adding friction for genuine users.
  • Take new NPCI products (UPI Lite, RuPay credit on UPI, credit line on UPI, UPI Circle and more) to market early, from business case to go-live.

Own daily UPI operations

  • transaction success rate, bank escalations, outages and RCAs, disputes within RBI turnaround times, and reconciliation.
  • Stay audit-ready and compliant with NPCI, RBI and partner bank rules, and manage our relationships with NPCI and partner banks.

Requirements

  • Job Title
  • UPI Growth Lead & Operations Manager
  • Reporting to: Head of Payments / Business Head
  • Location: Gurugram

Job Type: Full-Time

  • Experience: 6+ years (4+ years in UPI or digital payments)
  • Working knowledge of the UPI ecosystem: NPCI, PSP and issuer banks, the TPAP model, payment flows, settlement and disputes.
  • A record of cashback-led growth with proven ROI, showing both gross and incremental impact.
  • Hands-on UPI operations experience
  • success-rate management, bank escalations, disputes and reconciliation.

Strong with data

  • SQL or advanced Excel, dashboards and campaign P&L.
  • Calm in a war room during outages and festive peaks.
  • Able to lead product, engineering, risk, finance and support teams without direct authority.
  • Clear writing for business cases, RCAs and regulator-facing documents.
  • 6+ years of experience, including at least 4 years in UPI or digital payments at a TPAP, PSP bank, payment aggregator or fintech.

Preferred

  • Existing working relationships with NPCI and partner banks (strongly preferred).
  • MBA or equivalent preferred; relevant experience counts for more.
  • launch experience on an NPCI product, merchant ecosystem understanding, exposure to fraud and risk tools, and knowledge of BBPS, PPIs and cards.