jobapplierExecutive - Customer Service
Lendingkart
- Makarba - Ahmedabad, Ahmedabad, Gujarat, India
- Posted
This job is closed: the employer no longer lists it.
Skills
Required
- route complex issues
Responsibilities
- Key Responsibilities Customer Support
- Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.
- Onboarding & KYC
- Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms.
- Issue Escalation
- Maintain precise logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell.
- Cross-Team Coordination
- Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.