Assistant Manager-Learning & Development

Responsibilities

• The Assistant Manager also plays an important role in establishing and improving team processes, workflows, documentation, and handoffs.
• The role is expected to identify issues, recommend practical solutions, and help create efficient and scalable ways of working across training management, content development, and learning logistics.
• Success requires the ability to manage multiple priorities independently, build strong stakeholder relationships, solve problems, and provide hands-on support across a variety of learning and development activities.

Learning Operations & Training Management

• Independently manage assigned learning and development activities from intake through completion.
• Coordinate training schedules, participant communications, materials, facilitator needs, and other logistical requirements.
• Support training administration and program management activities to ensure consistent and timely delivery.
• Maintain program documentation, trackers, schedules, and related operational information.
• Monitor assigned deliverables, identify risks or delays, and escalate issues when appropriate.
• Provide hands-on support across learning operations and training logistics based on business needs.

Learning Content & Design

• Develop, update, and maintain learning materials in partnership with Talent Management and Leadership Development stakeholders.
• Translate stakeholder requirements into clear, effective learning deliverables.
• Support the creation of presentations, facilitator materials, participant resources, job aids, and other learning content.
• Apply established standards and quality expectations to learning materials.
• Coordinate content reviews, incorporate feedback, and manage revisions through completion.
• Maintain organized and current learning content and documentation.

Process & Operational Improvement

• Support the development and implementation of standardized processes, workflows, handoffs, and operating procedures.
• Identify opportunities to simplify or streamline recurring learning activities.
• Recommend improvements that increase efficiency, quality, consistency, or stakeholder experience.
• Document processes and maintain standard operating procedures for assigned work.
• Support implementation of new tools, automation, or process enhancements.
• Help establish repeatable and scalable ways of working across the Learning & Development team.

Stakeholder & Team Partnership

• Partner with U.S.-based Talent Management, Leadership Development, and other stakeholders to understand learning needs, priorities, timelines, and expectations.
• Provide clear and timely updates regarding work status, dependencies, risks, and deliverables.
• Build effective working relationships across functions, geographies, and time zones.
• Coordinate closely with other India-based team members to ensure effective handoffs and integrated delivery.
• Serve as a knowledgeable resource to colleagues on assigned processes, programs, or workstreams.
• Support the Sr.
• Manager, Engagement & Development with operational priorities, special projects, and issue resolution.

Quality & Performance

• Monitor the accuracy, timeliness, and quality of assigned deliverables.
• Maintain strong attention to detail across learning materials, communications, scheduling, and program administration.
• Use available data, feedback, and operational observations to identify opportunities for improvement.
• Contribute to team service expectations and performance measures.
• Demonstrate accountability for assigned work and follow through consistently on commitments.

Requirements

• Bachelor's degree in Learning & Development, Human Resources, Organizational Development, Business, Education, or a related field; equivalent relevant experience may be considered.
• Typically 7+ years of relevant experience in Learning & Development, training operations, instructional design, shared services, or a related function.
• Experience supporting or managing learning programs, training operations, content development, and/or training logistics.
• Demonstrated experience coordinating multiple projects or workstreams with competing priorities and deadlines.
• Experience improving processes, documenting workflows, or establishing more efficient ways of working.
• Experience partnering with stakeholders across functions and organizational levels.
• Experience working with U.S.-based or global teams across time zones.
• Strong understanding of Learning & Development operations and training delivery processes.
• Strong organizational and project-coordination skills.
• Ability to independently manage multiple assignments, priorities, and deadlines.
• Strong problem-solving skills and ability to recommend practical solutions.
• Strong written and verbal English communication skills.
• Strong stakeholder-management and relationship-building skills.
• Ability to translate stakeholder needs into actionable deliverables.
• Strong attention to detail and commitment to quality.
• Strong proficiency in Microsoft PowerPoint, Excel, and related productivity tools.
• Ability to work effectively across geographies and time zones.
• Ability to adapt quickly and provide hands-on support across different learning activities as needs change.
• Licenses, Certifications & Training
• N/A

Knowledge, Skills, Abilities, Behaviors

• Demonstrates ownership and accountability for assigned work and deliverables.
• Works independently while knowing when to involve or escalate to leadership.
• Builds productive relationships and collaborates effectively across teams and geographies.
• Demonstrates curiosity and a willingness to learn new tools, processes, and areas of the business.
• Communicates clearly, proactively, and professionally with stakeholders.
• Adapts effectively to changing priorities and business needs.
• Demonstrates sound judgment when balancing speed, quality, and stakeholder expectations.
• Identifies opportunities to improve processes rather than simply completing work as it has historically been performed.
• Maintains a service-oriented mindset and responds effectively to stakeholder needs.
• Handles confidential information appropriately and demonstrates integrity in day-to-day work.

Preferred

• Experience in an India-based Global Capability Center, shared-services environment, or similar global operating model preferred.
• Experience with Learning Management Systems.
• Experience with instructional design principles and learning-content development.
• Experience using content-authoring or learning-development tools.
• Experience with dashboards, reporting, or learning metrics.
• Exposure to Lean, Six Sigma, or other process-improvement approaches.
• Experience with workflow automation or process-enablement tools.
• Prior healthcare or other highly regulated industry experience.
• Prior Global Capability Center or shared-services experience.

General Position Information

Reports directly to (Title): Sr.

Manager, Engagement & Development Matrix reports to (Title): As applicable based on functional alignment Direct Reports: None India Position Level: Assistant Manager Location: India Travel: None Shift Timing: Overlap until 9:30 a.m. local time Role Type: Individual Contributor Position Summary: