Lead Mainframe Application Support Engineer (COBOL, JCL, SQL)

General Position Information Reports directly to (Title): Director Software Engineering or Manager Software Engineering Matrix reports to (Title): As applicable based on functional alignment

Responsibilities

Individual contributor; no direct reports

• Provides senior-level application engineering, operational support, and technical problem resolution for Revenue Applications and Electronic Processing (EP) processes.
• The role supports high-volume healthcare revenue-cycle and EDI/remittance workflows and works independently with business, operations, database, infrastructure, and development partners.
• Provide advanced operational and production support for revenue-cycle applications and related integrations. · Triage, research, and resolve complex application, transaction, data, and processing issues across multiple systems and environments. · Use SQL, application logs, transaction history, and diagnostic tools to identify root causes and support issue resolution. · Investigate and resolve production-processing exceptions, including mainframe job abends, late-running JCL, allocation issues, and sequencing or restart requirements. · Coordinate with Operations, infrastructure teams, business partners, vendors, and other application teams to resolve incidents and restore processing. · Support application interfaces, data exchanges, scheduled jobs, and batch-processing activities. · Design, build, and support data structures, utilities, reports, and other technical solutions that improve operational reliability and business processing. · Support production changes through established change-management, testing, documentation, and deployment processes. · Create and maintain operational documentation and identify opportunities for automation and process improvement. · Provide technical guidance and mentoring and participate in after-hours or on-call support as required.

Requirements

• College undergraduate degree preferred; equivalent work experience considered. · More than 7 years of relevant work experience.
• Skills · Experience with mainframe technologies, COBOL, JCL, file-processing routines, or production job scheduling. · Strong technical troubleshooting and logical problem-solving skills. · Working knowledge of healthcare revenue-cycle processes, electronic remittance workflows, and EDI transaction processing. · Proficiency in SQL and strong general database concepts. · Experience with production operations, incident/ticket management, job recovery, and change-control processes. · Excellent written and verbal communication skills.
• N/A Knowledge, Skills, Abilities, Behaviors: · Strong analytical, problem-solving, collaboration, communication, and accountability skills.

Preferred

• Skills · Experience with GitHub, DevOps practices, and CI/CD concepts. · Background supporting
• IT revenue-cycle applications and electronic posting/remittance processes. · Experience mentoring team members or providing technical/functional guidance on complex support activities. · Experience working in healthcare information technology