Associate Software Engineer - Engineering

About GEP Worldwide (NB Ventures INC)

Welcome to GEP Who We Are GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services.

GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.

How You Grow at GEP We recognize people who make a genuine difference, work hard and drive achievements.

Results are noticed and rewarded.

It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms.

Celebrating Everyone GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages.

What makes you unique and different is celebrated and will help GEP stand out even more.

And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.

Responsibilities

You will

• As a Support Analyst at GEP, you will play a key role in ensuring users receive timely and effective technical support.
• You will work closely with internal teams to investigate, resolve, and escalate issues, helping maintain the reliability of our systems.
• Provide support and triage tickets at the N1 and N2 levels.
• Investigate issues reported by users, reviewing logs and database records.
• Escalate more complex tickets to development teams with a clear problem diagnosis.
• Log and track tickets through resolution in ticketing tools.
• Communicate clearly with users and internal teams throughout the support process.

Requirements

• Bachelor’s program in Statistics, Computer Science, Engineering, or related field

Fluent Portuguese, English intermetiade, Spanish is a plus

• Logical reasoning for diagnosing and prioritizing tickets.
• Knowledhe with ticketing tools (Hubspot, Zendesk, Freshdesk, Jira Service Management, or similar).
• Knowledge of SQL for basic queries (select, join, where), used to investigate data and logs and basic development programming.
• Ability to read and interpret system logs for troubleshooting.
• Strong written and verbal communication for N1/N2 support (initial triage and more technical investigation).

Equal opportunity

Are You One of Us GEP is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law.

We are committed to hiring and valuing a global diverse work team.

GEP is proud to be an EEO/AA employer M/F/D/V.