Datacenter Operation Engineer (DCO) - Infrastructure Engineering

About ByteDance

The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

Responsibilities

• Work within a ticketing system in support of the server fleet.
• Be the first point of contact for break-fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.
• Work with physical security and EHS teams to support site health and compliance.

Requirements

• College/Technician Degree or equivalent professional experience/certification in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.

Preferred

• At least three years of experience supporting IT equipment or related technology.