Collections Associate

About CBC Group

• The position also provides valuable exposure to banking operations, account management, analytics, and customer engagement.
• Here At Chinabank, you'll be part of an organization that values integrity, excellence, collaboration, and continuous learning.
• We provide opportunities to build a rewarding career in banking through hands-on experience, mentorship, and exposure to various aspects of credit and collections operations.
• You'll work alongside experienced professionals in a supportive environment that encourages growth, innovation, and service excellence while helping customers achieve sustainable financial solutions.

Responsibilities

• Manage and monitor assigned delinquent accounts to support the achievement of collection targets.
• Contact clients through phone calls, emails, and other approved communication channels to discuss outstanding obligations.
• Negotiate payment arrangements and recommend appropriate collection strategies.
• Maintain accurate and complete records of collection activities and customer interactions.
• Prepare and submit collection, productivity, and performance reports on a timely basis.
• Coordinate with internal units and accredited collection agencies regarding endorsed accounts.
• Assist in resolving customer concerns and account-related inquiries.
• Ensure compliance with bank policies, procedures, and regulatory requirements in all collection activities.
• Support administrative, documentation, and management information system (MIS) requirements of the collections team.
• Participate in process improvement initiatives to enhance operational efficiency.
• Consistently meets or exceeds collection and recovery targets.
• Maintains a high level of accuracy in reports, account updates, and documentation.
• Demonstrates excellent customer service while managing difficult conversations professionally.
• Resolves account concerns within established turnaround times.
• Adheres to all internal controls, regulatory requirements, and bank policies.
• Builds strong working relationships with stakeholders and collection partners.
• Contributes ideas that improve collection processes and operational efficiency.
• Maintains a strong attendance record and dependable work ethic.

Requirements

• Bachelor's degree in Business Administration, Banking and Finance, Financial Management, Accounting, Economics, or related fields.
• Fresh graduates are encouraged to apply;
• Strong communication, negotiation, and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to handle sensitive and confidential information with professionalism.
• Capable of working in a fast-paced, target-driven environment.
• Strong organizational and time management skills.
• Customer-focused mindset with the ability to manage challenging situations professionally.
• Willing to work onsite and render overtime when business needs require.

Preferred

• experience in collections, customer service, banking, or financial services is an advantage.

How to apply

Now If you are looking to build a meaningful career in the banking industry and thrive in a role that combines customer service, analytical thinking, and account management, we'd love to hear from you.

Apply today and become part of a trusted financial institution committed to empowering employees and delivering exceptional banking solutions to customers nationwide.

Join Chinabank and help make a difference, one customer interaction at a time.