Zonal A&M Manager

About Ather Energy

• At Ather, we’ve built India’s first intelligent scooter, from scratch.
• Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience.
• We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally.
• Today, our product offerings include the Ather 450X, 450S, 450 Apex, and Rizta.
• Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience.
• To know more, check out our Careers site and our Substack.
• Be You, With Us The Ather story doesn't write itself - our people do.
• We believe everyone is equal, but not the same.
• Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences.

Responsibilities

• This role is for a Zonal A&M Manager who will oversee AnM business operations for an assigned zone.
• You will be responsible for tracking retail performance, ensuring genuine product sales, managing customer escalations, and collaborating cross-functionally to drive growth through marketing activities and new product launches.
• Manage end-to-end Accessories & Merchandise business operations for the assigned zone, setting and achieving sales targets for zonal teams and retail partners.
• Track AnM retail performance at EC and RP levels, maintaining regular audits to ensure proper product display and optimal stock levels.
• Ensure compliance and quality control by monitoring for non-genuine accessory sales and improving EC staff sales pitches for AnM products.
• Manage customer escalations related to product issues and provide assistance with warranty claims and HO notifications.
• Conduct competitor analysis to stay informed of market activities and suggest product improvements or new offerings to remain competitive.
• Cascade critical information regarding sales targets, stock availability, and retail performance to ECs and RPs.
• Provide technical and logistic support to Retail Partners during new product launches and monthly promotional schemes.
• Plan and participate in BTL marketing activities and events in coordination with the vehicle team and Area Sales Managers.

Requirements

3-8 years

• Must Have Competencies: Demonstrate advanced skills in Retail Partner Management to align zonal teams and partners with AnM business objectives.
• Apply advanced Data Management techniques to track zonal retail performance and monitor stock levels effectively.
• Utilize advanced collaboration skills to engage daily with Area Sales Managers and cross-functional teams for performance updates.
• Drive for results by executing zonal-level wholesale operations in line with established targets.

Preferred

• Good to have Competencies: Utilize Excel or Google Sheets for basic data tracking and reporting of sales metrics and audits.
• Provide basic insights into competitor activities and product trends to support business competitiveness.
• Apply basic logistical support principles to assist Retail Partners during product launches.
• Execute basic event coordination for zonal BTL marketing activities and brand activations.

Equal opportunity

We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.