Customer Support / Operations || Gurugram

Associate

About 1mg (Tata 1mg)

Diagnostic Supply Chain (Radiology)

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions.

Our Mission is to make healthcare understandable, accessible and affordable for all Indians.

Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care.

Today, Tata 1mg is present in 1000+ cities– And we’re just getting started.

Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started.

Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Know more about us: https://www.1mg.com/aboutUs

Responsibilities

• Radiology Customer Representative

Gurgaon

• Act as the primary point of contact for customers seeking radiology services.
• Handle customer queries and guide them through appointment scheduling and test preparation.
• Coordinate scheduling, rescheduling, confirmations and follow-ups with customers and radiology centers.
• Maintain accurate records of customer interactions and appointments.
• Provide clear instructions related to radiology tests and preparation requirements.

Requirements

1–3 Years

• Strong verbal and written communication skills.
• Comfortable working with computer systems and appointment/record management tools.

Preferred

• Background in Healthcare, Radiology, Medical Services or Customer Service preferred.
• Prior experience in customer service will be an advantage.
• Experience in radiology/medical imaging is a plus.
• Be part of a fast-growing healthcare environment where you’ll play an important role in creating a smooth and customer-friendly diagnostic experience.