Customer Support Engineer

About Kla

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support.

Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.

From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe.

If you want to make electronics that push industries forward and make the world a better place, join us.

Responsibilities

• In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
• Perform Preventive and Corrective Maintenance work of KLA inspection & metrology tools at customer sites.
• Maintain tool in good shape to achieve uptime/MTTR/MTBF target.
• Perform tool pre installation work including site preparation and post installation hand-off.
• Perform SW&HW retrofit/upgrade and tool relocation/installation in some occasions.

Requirements

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Benefits

• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Use of AI Statement

Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.

To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.

Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.

KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal opportunity

KLA is proud to be an equal opportunity employer.