Technical Support Representative - Evening Shift

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Responsibilities

• Answer inbound calls and assist clients with application-related issues
• Troubleshoot account and application issues to identify root causes
• Diagnose problems and run tests within the application to verify functionality
• Submit support tickets for parts delivery requests and other necessary actions

Document client interactions and issue resolutions accurately

• Escalate complex or unresolved issues to the appropriate internal teams
• Follow up with clients to ensure timely resolution of their concerns

Requirements

• Proficient in spoken and written English
• Strong technical aptitude with the ability to troubleshoot software/application issues
• Highly attentive to detail with strong problem-solving skills
• Prior experience in a customer support, help desk, or technical support role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment

Preferred

Familiarity with ticketing systems (HubSpot, Intercom, etc)

• Experience in healthcare technology, SaaS, or related industries is a plus
• This position is 5 Days a week - 06:00 pm to 03:00 am
• If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
• Apply using this link or send resumes to neha@circadia.health