Order Management Specialist

About Abb

• At ABB , we help industries run leaner and cleaner—and every person here makes that happen.
• You’ll be empowered to lead, supported to grow, and proud of the impact we create together.
• Join us and help run what runs the world.
• Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.
• That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Responsibilities

• Managing customer orders from order entry through fulfillment and delivery.
• Providing support for order-related inquiries, claims, payment issues, and customer requests.
• Coordinating with sales, logistics, supply chain, finance, and other internal stakeholders to ensure complete ownership and resolution of customer cases.
• Processing order modifications, expediting requests, delivery updates, account-related inquiries, and documentation requirements.
• Maintaining accurate records and documentation within SAP and other business systems.
• Monitoring order status and regularly communicating updates to customers.
• Analyzing operational data, forecasts, and performance metrics to identify improvement opportunities.
• Handling difficult customer conversations professionally and effectively while maintaining strong customer relationships.
• Supporting continuous improvement initiatives within the order management process.

Requirements

• Bachelor's Degree completed in Business Administration, Engineering, Supply Chain Management, International Business, or a related field.
• Minimum 3 years of experience in customer service, order management, project coordination, or related operational roles.
• Experience working with SAP in order processing and customer service environments.
• Demonstrated ability to manage customer relationships and resolve complex customer issues.
• Good communication skills and professionalism in handling difficult conversations with customers.
• Effective organization, self-management, and prioritization skills.
• Ability to work effectively in a changing environment and manage multiple priorities simultaneously.
• Experience working with cross-functional teams and internal stakeholders.
• Intermediate to advanced proficiency in English (written and verbal).

Preferred

• Experience with Power BI or Salesforce is desirable.

Benefits

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (EAP)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

Reporting line

• This position reports to
• Order Management Lead

Work model and location

__ Your Role: Own the Challenge

The work model for the role is: Hybrid

This role is contributing to the Electrification Smart Power Enclosures division in México.