User Growth Analytics Lead

About Resmed

• This is your chance to help Resmed evolve the way we measure and grow user outcomes—by teaching us new ways to think about engagement and retention.
• At Resmed, we’re shaping the future of connected health technology.
• You’ll join a team driven by purpose—helping millions of people live healthier, more connected lives through better sleep and respiratory care.
• Here, analytics is not just about metrics; it’s about improving lives through clarity, connection, and growth.
• You’ll have the freedom to experiment, learn, and help redefine how data guides healthcare innovation.

Responsibilities

• You'll collaborate across Finance, Product, and Commercial teams to connect insights from our digital ecosystem, including myAir and AirView, with the financial performance that drives our continued growth.
• Your analysis will shape trusted metrics, forecasting models, and next-generation analytics products that help connect patient engagement to commercial outcomes.
• Define the analytics foundation - Own and evolve the measurement framework for our user base, shaping clear KPIs for engagement, retention, and experience enhancement across connected platforms.
• Tell the story behind the data - Build cohort and lifecycle analyses to explain user behaviors, identify growth opportunities, and clarify what drives retention or churn.
• Translate insight into financial impact - Link user dynamics to commercial performance, connecting engagement and retention metrics directly to demand and revenue outcomes.
• Drive cross-functional visibility, insights, and accountability – Partner across Product, Marketing, Finance and Commercial teams to analyze business performance, identify drivers of growth and retention, and align actions to improve outcomes.
• Elevate actionable insights to leadership to inform strategic decisions, drive cross-functional accountability, and strengthen business performance.
• Shape scalable data products - Collaborate with Data and Technology partners to improve data quality, streamline KPI governance, and develop reliable, curated datasets and dashboards that enable self-service analytics across teams.
• Move fast, measure impact, and evolve - Discover opportunities in the data, test hypotheses, measure results, and quickly refine strategies based on what the insights reveal.
• Build agile forecasts and size opportunities - Develop models to measure potential impacts of strategic efforts—estimating how movement in retention, resupply, or engagement metrics could translate into revenue uplift or cost efficiency.
• Drive accountability through always-on measurement - Create visibility with regular tracking and interpretation of performance trends.
• Go beyond reporting, explaining why metrics shift and what actions should follow.
• Champion thought leadership - Represent Retain & Expand analytics in leadership forums, act as a strategic partner in business planning, and guide discussions on how to measure success across Resmed’s evolving user base.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Statistics, Data Analytics, Computer Science, or a related field
• 7+ years of experience in business intelligence, growth, or user analytics, including leadership of complex analytical programs or teams
• Expertise with large longitudinal datasets, lifecycle and retention analysis, and driver-based forecasting
• Advanced SQL and analytical skills, with proficiency in Power BI/Tableau, Excel, Python, or similar tools
• Strong business and financial acumen, capable of translating behavioral data into forecast impact
• Demonstrated ability to align cross-functional stakeholders and influence decision-making through clear, data-driven narratives
• Comfort working in ambiguity, curious mindset, and collaborative style that turns analytics into outcomes
• You’ll bring a consumer-first lens to healthcare, building experimental approaches that move quickly from analysis to action.

Preferred

• Experience in fast-moving consumer tech, subscription, or app-based businesses
• Experience connecting user or customer behaviors to demand, lifetime value, or revenue drivers

Familiarity with enterprise data governance and regulated datasets

• Analytical Storytelling - You translate complex insights into powerful business narratives
• Commercial Acumen - You connect user metrics to unit, revenue, and forecast outcomes
• Scrappy Experimentation - You move quickly, test ideas, and learn from data
• Collaborative Influence - You build trust and alignment across technical and business teams
• Curiosity - You never stop asking what changed in the data and why it matters
• Human-Centered Thinking - You focus on how user behaviors drive real-world impact

Pay

• Compensation: Compensation is based on geographic location, qualifications, experience, skills, and internal equity.
• For positions outside the U.S., compensation is aligned to local market conditions.
• Resmed generally does not hire at or near the top of the pay range.

117,000.00 - 175,000.00 USD Annual

Eligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.

Benefits

• At Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.
• Benefits (employees regularly scheduled to work 30+ hours per week) include: Medical, dental, vision, life, AD&D, and disability insurance
• HSA, FSA, commuter benefits, and sleep care management
• 401(k), ESPP, EAP, and tuition assistance
• Time off – based on input from recruiter / will be updated by agent

14 paid company holidays

• Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave
• Joining us is more than saying “yes” to making the world a healthier place.
• It’s discovering a career that’s challenging, supportive and inspiring.
• Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
• We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
• If this sounds like the workplace for you, apply now!