Assistant Store Manager

Assistant Store Manager Mokena, IL $25.85 + performance incentives Our Assistant Store Manager role is uBreakiFix's second-in-command store leadership position, built for operators who are ready to own the day-to-day. You'll support the Store Manager across every dimension of the business — store operations, repair performance, customer experience, inventory management, and team development. Unlike most leadership roles, this one requires proficiency in both front-of-house and back-of-house operations, so you'll be hands-on with your team in every part of the store.

We promote from within, with a clear path to Store Manager, District Manager, and beyond.

About Asurion

• With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most.
• When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow. #INDSTORES

Responsibilities

• What's expected of you Support the Store Manager in daily store operations, including opening and closing, customer flow, repair intake, and front-of-house execution.
• Manage and prioritize the repair queue to ensure timely service, accurate communication, and efficient job completion.
• Maintain proficiency in all required repairs and support the team with troubleshooting, quality standards, and job completion.
• Delegate daily tasks to the repair team and keep work moving throughout the day.
• Own inventory management, including parts organization, cycle counts, accuracy, and shrink prevention.
• Onboard new team members and develop your team through hands-on coaching and direct feedback.
• Assist with customer escalations and service exceptions within company guidelines.
• Flex within the market as needed to maintain store coverage.
• Comfort leading a team day-to-day while staying hands-on with repairs and operations.

Requirements

• 2+ years of customer service experience.
• Repair proficiency across mobile device types or demonstrated ability and genuine drive to achieve it.
• Valid driver's license and acceptable Motor Vehicle Record (MVR).
• Required for this role.
• Natural ability to develop others with patience, clear communication, and follow-through.
• High school diploma or GED.
• Proficiency in Microsoft Office, especially Excel.
• Flexible availability including evenings, weekends, and holidays.

Pay

Pay: $25.85/hr + performance-based incentives tied to operational, customer, repair, and sales metrics.

Benefits

• Unlimited monthly bonuses tied to your performance, employee discounts, and ongoing training so your leadership skills and earnings keep growing.
• Plus, health insurance, retirement plans, and tuition reimbursement.
• Your career doesn't stop here.
• To be successful at uBreakiFix, you'll bring 1+ year of supervisory or leadership experience in a retail or service environment.
• A passing background check (criminal and drug test) About uBreakiFix by Asurion uBreakiFix is part of Asurion — the nation's largest tech care company.

Strong ability to delegate, manage workflow, and prioritize under pressure.