Regional Office Administrator

Skills

None.
Files and follows up on claims with vendors and the railroad.
Handles customer paperwork and requests.
Works with headquarters, retail stores, and vendors to maintain accurate records.
Assists with scheduling appointments for third party carriers on inbound and outbound freight.
Directs office activities and functions to maintain efficiency and compliance with company policies.
Answers incoming telephone calls and organize/maintains work areas.
Orders, receives, tracks, and distributes office supplies.
Assists customers in resolving complaints, including escalating them to management when appropriate.
Keeps organized and detailed records of services.
Receives and tracks inventory properly to ensure materials are available when needed.
Coordinates with customers, homeowners, and contractors.
Creates routes and dispatches techs to locations.
Keeps open lines of communication between 20+ stores and communicates effectively with vendors.
Effectively coordinates multiple tasks in a fast-paced environment.
Responds to emails and vendor communication in a timely manner.
Travel and overnight stay for training requirements, a possibility.
Creates and prints fax cover sheets, memos, reports, and all other documents as necessary.
Performs clerical duties when needed, such as filing, photocopying, editing, and other necessary departmental paperwork.
Attends team meetings and company training sessions as required.
Performs other related duties as assigned.

Excellent customer service skills.
Good verbal communication skills.
The ability to operate available equipment, such as cash registers, calculators, or scanners.
Data entry.
Creative problem solving and strong organizational skills.
Basic mathematical skills, as needed to make change and give refunds.
Knowledgeable about the company’s products and services, as well as customer-related policies.
Must have a current driver’s license and auto liability insurance.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Ability to utilize IBM Content Manager, MAC21, and other third party software applications.
Proficient with Microsoft Office Suite or related software.
Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

In addition, this position will operate a multi-line phone system to answer incoming calls.

Successful completion of on-the-job training.

Prolonged periods of sitting and working on the computer or related equipment.
Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 50 pounds.
Must be able to climb ladders to reach product both high and low.

McCoy’s is an equal opportunity employer.
Equal access to programs, services and employment is available to all persons.
Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) 896-0884.
EOE, AAP, D, F, VA