Client Success Manager

Responsibilities

• Serve as the executive Single Point of Contact for all account delivery
• Mobilise and align delivery teams to meet client objectives and contractual commitments

Lead resolution of critical incidents and high-risk projects

• Oversee performance against SLAs, financial targets, and client satisfaction
• Drive continuous improvement and strategic growth for the account
• Prepare and deliver executive presentations for key governance forums

Requirements

• Advanced degree in Computer Science, Engineering, Business, or related field, or equivalent senior experience
• 8+ years in technology service delivery and leadership roles
• Outstanding executive communication skills
• Strategic planning and execution
• Leading large, diverse teams
• Financial management (P&L, cost optimisation)
• Complex problem-solving across functions
• Executive client engagement and escalation management

Preferred

• Experience with government clients preferred
• ITIL Foundations certification preferred

Success Metrics

• Contractual and financial performance
• Team effectiveness
• Client executive satisfaction
• Proactive issue resolution

How to apply & our commitment to you in return

• If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
• At DXC Technology, we believe strong connections and community are key to our success.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.

These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.

DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here .