Service Center Technician

About Xylem

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Responsibilities

• This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).
• May interface with customer.
• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Create and maintain safe working environment and culture within the organization

Take care of company property

• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has ability to lead/coach/guide/motivate

Requirements

HS diploma or equivalent

• Capable of obtaining a CDL, class A or B with applicable endorsements
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card

Clean driving record

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office
• Must have customer service experience
• Demonstrates critical thinking and complex troubleshooting ability
• Basic controls ability (PLC)
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve complex problems often in novel and unexpected ways

Preferred

• Technical military background
• Tech Cert, Degree or industry specific license(s)
• Work experience preferred 3 to 7 years of technical work experience

Travel Requirements

Some travel required 20%-30% travel depending on division & location (overnight stays, away from home)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR) Forms:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours
• Road Test
• Copy of Driver’s License
• Copy of Medical Certificate
• PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS

High Impact Behaviors

Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.