Client Services Representative

About Trane Technologies

• Learn about our benefits designed for you to Thrive at work and at home.
• We offer competitive compensation and comprehensive benefits and programs.

Responsibilities

• Responsible for scope expansion, improving customer satisfaction and ensuring contractual obligations are being met.
• Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required.
• Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value.
• This position includes customer support and sales activities at client’s facilities as needed.
• Duties include making sales or obtaining order or contracts for services in the Reno, Nevada territory.
• Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Driving new mechanical service agreements and service agreement renewals.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
• Identifies and communicates issues, business goals and objectives on all assigned accounts.
• Responsible for responding within 24 hours to all customer inquiries and concerns.
• Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
• Responsible for meeting department growth plans by selling and expanding customer base.
• To include making the required number of customer sales calls monthly.
• Responsible for customer assurance regarding equipment up-time and reliability.
• Assists in creating standard work / cadence for meeting customer needs.
• Assists Account Managers with strategic customers as assigned.
• Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
• Other duties as assigned.

Requirements

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Must be able to multi-task and think critically in high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Able to work extended hours on occasions when required.
• Must possess a valid driver’s license for a minimum of 12 months.

Preferred

• Customer service with relationship building experience is a plus.
• Working knowledge of HVAC systems preferred.

Pay

• Annual Base Salary Range or Hourly Base Pay Range: $56,936.66 - $97,800.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No
• Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors.
• The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.
• Our compensation range is generally based on the national average for the country.
• Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work

• Monday to Thursday, work onsite with your colleagues.
• Fridays, choose your work location, balancing what your work requires.

Competencies

• customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation.
• Mathematical Aptitude.

Benefit disclaimers

• Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive.
• Safety Sensitive roles may require that you pass additional drug screening.

Equal opportunity

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.