Team Lead

About Skyzone

• WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level.
• We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.
• As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country.
• Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
• Our culture is shaped by our core values: We Play Without Limits , Ignite Innovation , Grow Together , Fuel Joy , and Serve Big, Give Bigger .
• Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
• WHY THIS ROLE MATTERS Team Leads are future leaders in training.
• You help create a positive park culture by showing up with energy, integrity, and care.
• You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
• This isn’t about having it all figured out – it’s about having the drive to grow, the awareness to improve, and the character to lead with trust.
• If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team.

Responsibilities

• You lead from the floor and set the tone for your team by jumping in and helping the park run at its best.
• You’ll grow your skills and make a real impact by delivering excellence in these key areas:
• Leadership & Operations Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Guest Experience & Sales Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Safety & Compliance Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Rotational Leadership Development Sales & Service Lead Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.
• Parties & Events Lead Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.
• F&B & Facilities Lead Manage inventory and ordering of all cafe items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
• *Part-time Flex Lead (not available at all park locations) Available primarily on weekends to help drive service and engagement.
• Rotates as needed to cover breaks and time off for other Leads.

Requirements

• You must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
• Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked.
• A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Preferred

• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Pay

Compensation range is $16.50/hr based on qualifications, experience, and performance.

Benefits

• Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.
• Eligibility for 401k is based on age and tenure requirements.

Role details

• CircusTrix dba Sky Zone Team Lead Full-time Onsite
• Department: Operations
• Reports to: General Manager
• Travel: N/A
• FLSA: Non-Exempt

Intro to requirements

• WHAT YOU BRING TO THE TEAM Success in this role starts with the right mindset, the drive to lead, and a solid foundation.
• Here’s what that looks like

Hiring process

Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.

Equal opportunity

• CircusTrix and its brands are proud to be equal opportunity employers.
• We celebrate diversity and are committed to creating an inclusive environment for all team members.