Operations Manager - Electrical Contractor

About Enterprise Electrical

• At Enterprise Electrical, our culture is built around six core values that guide how we lead, work, and serve our customers:
• **Safety First, Safety Always**

Safety

**Committed to Excellence**

Greatness

**Plan It, Do It, Own It**

Accountability

**Learn It, Know It, Teach It**

Mentorship

**One Team, One Goal**

Teamwork

**Positive Attitude Required**

Positivity

• ### Our Core Purpose
• **Building Relationships to Enrich Lives**

Responsibilities

• Lead and oversee daily branch operations, including operational, administrative, warehouse, and customer service activities.
• Provide leadership, coaching, accountability, and performance management for branch personnel.
• Establish operational priorities and ensure branch activities align with company objectives, budgets, productivity expectations, and performance standards.
• Manage branch financial performance, including budgeting, labor management, forecasting, operational costs, productivity, profitability, and WIP reporting.
• Monitor staffing levels, workload, operational capacity, and resource allocation to support business needs.
• Analyze operational metrics, workforce data, and financial performance to identify opportunities for improvement.
• Partner with Talent Acquisition and Human Resources on workforce planning, recruiting, onboarding, employee development, retention, and succession planning.
• Build and maintain strong relationships with customers, vendors, subcontractors, and local business partners.
• Serve as the primary escalation point for customer concerns and operational issues within the branch.
• Support local business development, customer retention, and branch growth initiatives.
• Maintain a strong culture of safety, accountability, teamwork, professionalism, and operational excellence.
• Ensure compliance with company policies, safety requirements, operational procedures, and applicable regulations.
• Partner with executive leadership, Finance, Operations, HR, and project teams to support overall organizational objectives.
• Provide regular communication to executive leadership regarding branch performance, staffing, operational challenges, and business needs.
• The Branch Manager will directly lead branch personnel and operational support teams and will be responsible for:
• Hiring and onboarding
• Training and employee development
• Performance management and coaching
• Workforce planning
• Employee accountability
• Leadership development
• Succession planning and retention

Requirements

• **8-12+ years** of progressive experience in operational, branch, construction, industrial, logistics, service, or business management.
• Previous leadership experience managing branch operations, workforce performance, budgets, and operational execution.
• Strong financial acumen, including budgeting, labor management, forecasting, cost control, profitability, and WIP reporting.
• Demonstrated ability to manage financial performance, operational planning, customer relationships, and workforce accountability.
• Experience supporting organizational growth, operational scaling, and process improvement initiatives.
• Strong leadership, coaching, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced and growing organization.
• Strong communication, relationship-building, and conflict-resolution skills.
• Ability to interpret operational data, financial reports, and workforce metrics.
• Proficiency with Microsoft Office, ERP systems, scheduling systems, and other operational technology platforms.
• Valid driver's license required.

Preferred

• Experience leading multi-functional teams within construction, electrical contracting, industrial, or service-related environments strongly preferred.
• OSHA or other construction/industrial safety certifications preferred.

Work Environment & Schedule

• This position operates across office, warehouse, field, and construction environments and may require visits to active jobsites, customer locations, and operational facilities.
• This is a **full-time, exempt position**, typically working Monday through Friday during normal business hours.
• Additional hours, including early mornings, evenings, weekends, or on-call availability, may occasionally be required based on operational and customer needs.