Collections Representative

Responsibilities

• Making outbound calls and sending emails daily on delinquent accounts
• Managing automated calls and emails
• Working closely with various departments to reach monthly collection goals
• Handle difficult customers and escalated calls
• Work closely with Credit Supervisor in utilizing our 3rd party collection agency
• Maintain accurate notes in customer accounts
• Provide assistance with on line payments
• Provide customers recap of accounts for billing disputes
• Reporting results to management and escalating problem accounts

Requirements

• Strong computer skills to include Microsoft Excel and Word experience.
• Strong verbal and written communication skills.

Preferred

• Minimum of 1 year of credit and collections experience highly preferred.
• Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
• Ability to speak a second language is a plus!

Pay

Pay rate: $23 - $25

Equal opportunity

• Waste Connections is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.