Inside Account Manager - Microsoft

About Shi

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• But the heartbeat of SHI is our employees – all 7,000 of them.

Responsibilities

• Description Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts.
• Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities.
• Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.
• Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution.
• Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.
• Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.
• Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.
• Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience.
• Develop and maintain strong working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support customer retention and long-term success.

Requirements

• Communication
• Can communicate simple ideas and information clearly.
• Follow-Up
• Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
• Time Management
• Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
• Detail-Oriented
• Can demonstrate an ability to follow instructions and complete tasks as assigned.
• Organization
• Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem-Solving
• Can demonstrate a willingness to address and resolve problems when they arise.
• Critical Thinking
• Can understand and identify the strengths and weaknesses of an argument.
• Adaptability
• Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

Teamwork

• Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
• Level Requirements Strong analytical thinking skills with the ability to synthesize complex licensing, financial, and contractual data, identify patterns and risks, and translate insights into actionable recommendations.
• Ability to operate with a consultative mindset, providing customer-focused guidance aligned with agreement terms, business objectives, and financial considerations.
• Exceptional attention to detail and accuracy when validating pricing, entitlements, licensing requirements, contracts, and supporting documentation.
• Excellent written and verbal communication skills, including the ability to clearly explain complex licensing concepts to customers, stakeholders, sales teams, and executives.
• Strong sense of ownership and initiative, with the ability to proactively identify customer needs, licensing risks, and upcoming financial events.
• Customer advocacy skills with a focus on balancing compliance, cost optimization, and long-term customer value.
• Effective time management and prioritization skills, with the ability to manage multiple concurrent customer requests, financial events, and deadlines.
• Adaptability and learning agility to stay current with evolving Microsoft licensing programs, policies, and customer requirements.
• Ability to collaborate effectively across sales, customer success, operations, and Microsoft stakeholder teams.
• Strong governance, documentation, and organizational skills to ensure auditability, consistency, and customer confidence.
• Proficiency with Microsoft applications, including Word, Excel, PowerPoint, Outlook, Dynamics, and Copilot, to support productivity and operational effectiveness.
• In-depth understanding of Microsoft’s business model, architectural frameworks, and technology solutions.
• Expertise in Microsoft volume licensing agreements and operational processes, including compliance, optimization, and lifecycle management.
• Ability to provide knowledgeable guidance on Microsoft products, services, and licensing programs.
• Understanding of the unique requirements, regulations, and operational environments of State and Local Government and/or Education customers.
• Experience working in cross-functional environments with shared ownership across sales, services, technical, and partner teams.
• Bachelor’s degree or equivalent relevant work experience required.
• Experience providing Microsoft Volume Licensing sales support.
• Earn and maintain relevant Microsoft certifications and badges.
• Minimum of 1 year of experience in an Account Management, Sales, or related customer-facing role.
• Ability to travel to SHI, partner, and customer events as needed.

Pay

• The estimated annual pay range for this position is $55,000 - $85,000 which includes a base salary and bonus.
• The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits

• If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status