Manager - Modern Endpoint Management

About Shi

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• But the heartbeat of SHI is our employees – all 7,000 of them.

Responsibilities

• Description Endpoint Strategy & Governance Define and drive the enterprise endpoint strategy across mobile and desktop platforms, aligned with business, security, and compliance objectives.
• Establish governance frameworks, policies, and standards for device enrollment, configuration, and management across the enterprise device fleet.
• Develop and maintain unified endpoint roadmaps focused on scalability, modern management, and operational efficiency.
• Lead the transition from legacy endpoint management solutions (such as on-premises GPO and SCCM) to cloud-native modern management technologies, including Intune Settings Catalog and ADMX-backed policies.
• Lifecycle Management & Operational Maturity Lead end-to-end device lifecycle management, including procurement, provisioning, deployment, support, refresh, and retirement of mobile and desktop assets.
• Design and deploy zero-touch provisioning workflows using Windows Autopilot, Apple Automated Device Enrollment (ADE), and Android Enterprise.
• Maintain standardized operating system deployment images and configuration baselines for Windows 10/11 and macOS environments.
• Standardize and mature endpoint management processes through the development of KPIs, SOPs, runbooks, and automated workflows to improve service delivery.
• Drive continuous improvement initiatives that reduce manual operational effort and improve first-time provisioning success rates.
• Device Configuration, Compliance & Security Create and manage device compliance policies, configuration profiles, security baselines, and application deployment rings across all supported platforms.
• Ensure seamless integration with Microsoft 365 security services, including Microsoft Defender for Endpoint, Conditional Access, and Windows Update for Business (WUfB).
• Implement endpoint protection, encryption technologies such as BitLocker and FileVault, and data loss prevention controls aligned with Zero Trust architecture principles.
• Monitor and respond to endpoint and mobile security incidents while integrating with SIEM, SOC, and mobile threat defense solutions.
• Application Packaging & Deployment Package, deploy, and maintain applications through the UEM platform with a focus on automation, version control, and end-user experience.
• Manage Mobile Application Management (MAM) policies for BYOD environments and managed application delivery for corporate-owned devices.
• Identify opportunities to automate and improve workflows across the application delivery lifecycle.
• Operational Excellence & Support Leadership Serve as the subject matter expert (SME) for endpoint operations, policies, lifecycle management, and device governance across mobile and desktop platforms.
• Provide Tier 3 escalation support and technical guidance to Service Desk, Desktop Support, and operational teams.
• Define, track, and report on KPIs and SLAs for endpoint services, including enrollment success rates, compliance rates, patch compliance, and mean time to provision.
• Vendor & Carrier Management Manage relationships with mobile carriers, including Verizon, AT&T, and T-Mobile, as well as hardware and OEM vendors.
• Drive cost optimization initiatives, contract alignment, and vendor performance management across device and platform investments.
• Project Leadership & Continuous Improvem ent Lead endpoint initiatives focused on process improvement, modern management adoption, and lifecycle optimization.
• Identify and implement automation opportunities across the endpoint environment to improve consistency and reduce manual effort.
• Partner with security, infrastructure, and identity management teams to deliver scalable enterprise technology solutions.
• Effectively prioritizes competing demands, manages multiple initiatives, and ensures consistent delivery of high-quality results.

Requirements

• This position is required to report to the Somerset, NJ or Austin, TX office location on a hybrid basis.
• Behaviors and Competencies Strategic Thinking
• Analyzes complex business and technology challenges, anticipates future trends, and develops strategies that align endpoint management initiatives with organizational goals.
• Leadership
• Leads cross-functional initiatives, drives accountability, influences outcomes, and fosters high-performing teams and partnerships.
• Innovation & Continuous Improvement
• Champions innovation, identifies opportunities for automation and optimization, and drives sustainable process and service improvements.
• Change Management
• Effectively leads organizational and technical change initiatives, adapts change approaches based on business needs, and helps others navigate evolving environments.
• Problem-Solving & Decision-Making
• Proactively identifies complex issues, evaluates risks and impacts, builds consensus when needed, and drives effective solutions with confidence.
• Communication
• Communicates complex technical and business concepts clearly to diverse audiences while facilitating productive collaboration and understanding.
• Technical Expertise
• Demonstrates advanced endpoint management and infrastructure knowledge, serves as a trusted subject matter expert, and provides guidance to technical teams.
• Collaboration & Relationship Building
• Builds strong partnerships across business and technology functions, fosters teamwork, and creates an inclusive environment where diverse perspectives are valued.
• Business Acumen
• Uses financial, operational, and performance data to support informed decisions, prioritize investments, and align technology outcomes with business objectives.
• Adaptability & Resilience
• Successfully manages changing priorities, emerging technologies, and organizational transformations while maintaining focus on key objectives.
• Conflict Resolution & Influence
• Navigates challenging situations professionally, facilitates constructive resolutions, and influences stakeholders toward positive outcomes.
• Organization & Execution

Skill

• Level Requirements Expert-level proficiency with Unified Endpoint Management (UEM) and Mobile Device Management (MDM) platforms, including Microsoft Intune / Endpoint Manager, with familiarity working with VMware Workspace ONE, MobileIron, or similar solutions.
• Advanced knowledge of Windows operating system deployment, patching methodologies, and associated technologies such as Windows Autopilot.
• Strong proficiency in scripting and automation, particularly PowerShell, to automate endpoint management and operational workflows.
• Deep understanding of mobile operating systems, including iOS/iPadOS, Android, and macOS management.
• Advanced project coordination, stakeholder management, and project scheduling capabilities.
• Ability to communicate technical concepts effectively to leadership teams and business stakeholders.
• Experience creating detailed operational reporting, analytics, and performance metrics for endpoint environments.
• Knowledge of ITIL-based service management and change management practices.
• Ability to assess risk, prioritize competing initiatives, and execute effectively within complex enterprise environments.

Other Requirements

• Completed Bachelor's degree or equivalent combination of education and relevant work experience.
• 5+ years of experience in IT Operations with a focus on endpoint and device management.
• Strong knowledge of governance frameworks, lifecycle management practices, and operational processes across mobile and desktop environments.
• Strong understanding of enterprise endpoint security, identity management technologies including Entra ID (Azure AD), and network integration.
• Proven experience leading cross-functional IT projects and modern endpoint management migrations.
• Experience with Apple Business Manager and Android Enterprise enrollment programs.
• Strong experience working with mobile carriers, including Verizon, AT&T, and T-Mobile.
• Ability to travel 20%

Preferred

1+ years of management experience preferred

• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with KPI reporting and analytics tools such as ServiceNow and Power BI.
• Familiarity with Zero Trust architecture, Conditional Access, and mobile threat defense solutions.
• Experience integrating Microsoft Intune with Microsoft Defender for Endpoint and Conditional Access capabilities.

Pay

• The estimated annual pay range for this position is $120,000 - $150,000 which includes a base salary.
• The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits

• If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status