Technical presales consultant

Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organisation on defining solutions and projects

About Synnex

• At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.
• These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
• Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

Responsibilities

• Ability to support the design of vendor solutions to meet customer requirements
• Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs) Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
• Ownership of assigned
• Request Manager resolver group

Respond quickly to queries or customer care issues

• Communicate product and technology information to educate internal and external audiences
• Deal with product/solution enquiries from internal/external sales and resellers
• Work with sales teams to profile repeatable solutions for stock and inventory planning purposes
• Understanding and application of vendor promotions

Maintain peer-level technical contacts in assigned vendor

• Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
• Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
• Opportunity to deliver basic post-sales implementation services
• Develop Product knowledge to a competent technical level in line with vendor/business expectations

Requirements

Certified across single or multiple vendors

• Professional and polished delivery of customer presentations.
• Strong commercial awareness Effective oral and written communication skills.
• Strong attention to detail, priority management and planning skills.
• Good business skills and able to run professional meetings and business engagements.
• IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
• What’s In It For You?

Benefits

• Our programs are tailored to your country to best accommodate your lifestyle.
• Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• It’s not just a phrase to us; valuing every voice is how we succeed.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

• Don’t meet every single requirement? Apply anyway.
• If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!