Olive Branch Operating Manager

About Pacific Health Group

Olive Branch Eatery, a subsidiary of Pacific Health Group, is an established culinary concept rooted in the authentic flavors of Sicily. With our flagship location successfully operating in San Marcos, CA for over a year, we are entering a growth phase with plans to expand up to 30 locations across California over the next three to five years.

Responsibilities

• Oversee daily kitchen and front-of-house operations to ensure smooth service and consistency

Maintain operational standards aligned with brand expectations

• Ensure cleanliness, organization, and operational readiness at all times
• Serve as the culinary lead, owning menu execution and food quality standards while setting the tone and leading by example in the kitchen.
• Ensure consistency in food preparation, presentation, and portion control
• Monitor kitchen workflows to maintain efficiency and quality
• Lead, coach, and motivate kitchen and front-of-house teams
• Assist with hiring, onboarding, and training new employees
• Foster a collaborative, accountable, and growth-oriented team culture
• Support budgeting, forecasting, and profit & loss oversight
• Monitor food costs, labor, and operational expenses
• Oversee inventory levels, ordering, and vendor coordination
• Ensure compliance with food safety, sanitation, and health regulations
• Maintain a safe, compliant, and organized workplace

Address guest concerns promptly and professionally

• Promote a customer-first environment that drives loyalty and repeat business
• Act as a brand ambassador, representing Olive Branch Eatery through food quality, service standards, and guest engagement
• Partner with leadership to support local marketing initiatives, promotions, and community outreach
• Drive in-store revenue through strong menu knowledge, suggestive selling, and intentional guest engagement
• Train and coach front-of-house teams on upselling techniques, add-ons, and featured items
• Ensure menu presentation, food execution, and service flow support increased check averages
• Use guest feedback and sales trends to refine menu features, daily specials, and in-store promotions
• Create a welcoming, high-energy dining environment that encourages repeat visits and word-of-mouth referrals
• Optimize menu offerings and descriptions for online ordering platforms to increase conversion and average order value
• Train staff to promote online ordering, takeout, and catering options to in-store guests
• Monitor online order performance, guest feedback, and order accuracy to drive repeat business
• Collaborate with leadership on promotions, limited-time offerings, and featured items designed for digital channels

Driving Sales Through Business Partnerships & Catering

• Build and maintain relationships with local businesses, offices, and community organizations to generate recurring orders
• Support catering sales through menu execution, pricing awareness, and operational readiness
• Identify partnership opportunities aligned with brand values and Pacific Health Group initiatives
• Ensure consistent food quality and service standards for all large orders, events, and off-site engagements
• Support catering programs, special events, and partnerships to increase revenue and brand visibility
• Leverage guest feedback and sales trends to inform menu features, promotions, and operational improvements
• Build relationships with local businesses and community partners to grow repeat and referral business
• Support the opening of future locations and standardization of processes
• Assist with catering initiatives and partnerships aligned with Pacific Health Group

Requirements

• 3+ years of experience in restaurant operations or hospitality leadership (required)
• Strong understanding of kitchen operations and food service workflows
• Knowledge of food safety, sanitation, and health compliance standards
• Proven leadership and people-management skills
• Financial awareness, including cost control and operational efficiency
• Ability to thrive in a fast-paced, hands-on environment
• Day, Evening, and Morning Shifts
• Location: San Marcos, CA 92078 (On-site, required)

Relocation: Must relocate prior to start date

• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)|
• Must be able to travel up to 60-70% within the county to conduct in person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
• Must have effective Time Management skills
• Must have internet speed of - 300+ mbps download and 25+mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools
• Must be willing to work occasional evenings and weekends as needed.

Preferred

• Multi-unit or expansion experience is a plus, but not required

Pay

• USD 80,000–80,000
• Salary range: $80,000 Annually
• Bonus Opportunities: Performance-based and quarterly bonuses

Benefits

• 10% profit sharing

Paid Time Off (PTO)

• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• Dental and Vision Insurance
• FSA | Dependent Care Account
• 401(k) with Company Match
• Monthly Stipend
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• Employee Discounts via Great Work Perks and Perks at Work

Our Hiring Process

• Initial Pre-Screen: Brief introductory call
• Skills Assessment: Testlify skills evaluation

First Interview: Video interview with our team

Second Interview: In-person interview on-site at Olive Branch Eatery in San Marcos, CA