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Client Relationship Representative (In-House) - E-Commerce

Viva.com

Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for E-commerce merchants.

About Viva.com

  • Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe.
  • Licensed by the Bank of Greece, it operates under the EU FOS regime in 31 EU countries, delivering seamless financial services.
  • Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
  • Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
  • To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space.
  • Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
  • Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Responsibilities

  • Present Viva.com’s omnichannel payment solutions to clients, providing clear information and guidance on implementation;
  • Visit clients’ premises and engage digitally to support both physical and online merchant needs;
  • Travel to meet clients and attend industry events.
  • Assist merchants with verification and activation processes (KYC);
  • Scoping & Support merchants in integrating our e-commerce solutions (plugin / APIs / marketplace / Gateways or Checkout tools) ;
  • Monitor and analyze portfolio performance;
  • Support existing merchants in maintaining active & consistent usage of the solutions;
  • Escalate issues by opening cases for problems beyond their resolution scope;
  • Collaborate with internal teams to enhance the merchant experience both digitally and in-store;

Requirements

  • 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
  • 2+ years of experience in E-Commerce experience in the payment sector;
  • Experience in working with Customer Relationship Management (CRM) systems;
  • Outstanding negotiation skills with key stakeholders, including C-Level, payment operators, and strategic partners.Strong organizational and time management skills;
  • Resiliency and the ability to handle objections;
  • The ability to deal with a diverse client base (industries & company sizes);
  • Computer literacy & tech mindset;
  • Fluent in English & Italian.

Preferred

  • Understanding of financial products / services features is an advantages;

Benefits

  • Permanent contract via an Employer of Record (EOR).
  • An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
  • A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
  • The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
  • The opportunity to work at an international fintech company with strong cultural diversity.

Client Relationship Representative (In-House) - E-commerce

Viva.com · Milan, Italy · Full-time · Posted 2026-10-21

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[Apply at Viva.com](https://apply.workable.com/viva/j/640C17C85A/apply)