Membership Specialist

Membership Specialist Job Summary This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.

About Ace

• The strength of our organization is our employees.
• Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
• When we embrace our diversity – we win.

Responsibilities

• Performs routine and advanced duties in support of agents and other personnel.
• Provides service support for existing insured's and members.
• Assists in the sale of insurance products, and provides other insurance support services.
• Reviews and completes documentation for business written in an office.
• Provides information to members regarding memberships and insurance Job Duties Provide professional customer service to members and insured’s.
• Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Accept payments on membership and insurance.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff.
• Maintain and open and positive relationship with management.
• Provide service support for both management and sales and life agents.
• Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment.
• Refer issues which require more authority to appropriate level.
• Service work tends to be routine and described within sales and underwriting guidelines.

Requirements

• Has skill set necessary to handle most complex transactions and basic complaints.
• Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.
• High School GED Required 1-3 years Customer service Preferred Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.

Pay

• Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required The starting pay range for this position is $18.00-$19.80 per hour.
• Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation.
• We have nearly 17,000 employees in 24 states helping more than 18 million members.
• All of Us!
• With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify