Front Desk Sales Associate / Customer Service

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Responsibilities

• A genuine passion for helping people in the Wellness space Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment Here's what we are looking for: Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!) Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Be a positive contributor & team player to fostering a positive team environment.
• Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.
• Experience in front desk / sales in a spa is highly preferred with experience with POS / Scheduling systems.
• Experience with MindBodyOnline is a huge plus!
• Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”).
• Each Elements Massage® studio is independently owned and operated.
• Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios.
• Elements Massage® + design are registered trademarks owned by ETM.

Pay

• We offer competitive base hourly rate $18-$20 plus the ability to earn commission on membership and gift card sales.
• Candidates with lead or management experience are welcome as there is the opportunity to advance into management with increase in pay with proven performance!

Benefits

• Earn spot benefits for outstanding performance, including Amazon Gift Cards, free massage or facial services for MVP!
• Discounted facial or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training Paid sick time based on hours worked Pre-tax 401k retirement savings Opportunity for professional growth into management with training from experienced staff.

Responsibilities

• Evening / Weekend availability.
• All individuals hired by franchise owners’ studios are their employees, not those of ETM.