Specialist Audit, Client Delivery - Incent

The Specialist supports local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration.

Responsibilities

• Shift – 6 PM to 2:30 AM IST or flexible (as per business requirement)
• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
• Review marketing materials against an established set of guidelines and brand standards
• Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
• Communicate status to partners
• Report issues with website functionality
• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC) Resolve calls, emails, and chats and document communications appropriately Education/Experience Required: Strong verbal and written communication skills

Requirements

• Bachelor’s or Post Graduate degree in a business, or finance field
• Experience in a fast-paced office environment providing customer service
• Proven technical competence including experience with Microsoft Word, Excel and Outlook Strong attention to detail and excellent time management
• Ability to organize work, multitask and meet deadlines
• Exceptional ability to work within a team environment
• Demonstrated ability to work independently A natural curiosity and eager desire to learn

Preferred

• Claims Experience preferred