jobapplier

Patient Relations Rep II - TMC

Memorialhermann

This job is closed: the employer no longer lists it.

Skills

Preferred

  • supply management

About Memorialhermann

  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
  • When we say every member of our community, that includes our employees.
  • We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.
  • If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Responsibilities

  • Position responsible for acting as liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations.
  • Assists patients in interpreting hospital policies and procedures and actively seeks resolution to identified problems and concerns of the patients/families.
  • The Patient Relations Representative is the first point of contact for patients, families, and visitors, serving as a trusted resource and advocate throughout their hospital experience.
  • This role responds to concerns, helps resolve issues, explains hospital policies, and partners with clinical and support teams to ensure a safe, compassionate, and positive environment.
  • Success in this role requires excellent communication, sound judgment, and the ability to remain calm and professional while managing challenging situations.
  • TMC/Children's Hospital Address: 6411 Fannin, Houston, TX 77030 Desired Skills Customer service Patient advocacy
  • Conflict resolution De-escalation Communication Active listening Problem-solving Relationship building
  • Principal Accountabilities Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
  • Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
  • Investigates and actively seeks resolution to difficult problems and concerns identified by patients/families.
  • Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
  • Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.

Requirements

  • Teamwork Professionalism Time management
  • High School Diploma or GED; preferred Licenses/Certifications: (None) Experience / Knowledge / Skills: Three (3) to five (5) years health care experience involving problem solving and high customer contact.