Desktop Support Technician Level II

Quantum Sky is searching for a Desktop Support Level II in Youngstown, OH. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

About Tyto Athene, LLC

• The world the mission operates in is going post-quantum, contested, and machine-speed.
• Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity.
• We draw it.
• At Quantum Sky, we believe that success starts with our people.
• We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology.
• Are you ready to join #TeamQuantumSky?

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Requirements

• Experience managing network modernization work or system projects of similar scope and complexity Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.) Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive On site support in Youngstown, OH.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Pay

Active DoD Secret clearance Travel Required: Minimal, less than 10% About Quantum Sky Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position.

The hourly rate for this position is $20.62/hr.

This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Benefits

We don't follow the map.

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.