Guest Coordinator

At General RV Center , we don’t just sell RVs — we help families create lifelong memories. As a Guest Coordinator , you will serve as the first point of contact for customers and the final touch-point during the purchasing journey. This role ensures seemless, informed, and memorable experience by coordinating the final sale with our internal teams.

About GENERAL RV CENTER

• If you are driven, competitive, and ready to be part of a growing team that rewards performance, your journey starts here.
• General RV General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962.
• From those humble roots, we’ve grown into the nation’s premier RV dealer.
• We’ve helped millions of families experience the RV lifestyle.
• With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana.
• We are proud of our history and are now in the third generation of family ownership.
• Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies. #IND3

Responsibilities

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Requirements

• Minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Ability to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
• Strong organizational skills, attention to details and multitasking is essential.

Benefits

• Medical, dental, vision, life & disability insurance options
• Health Savings Account (HSA) option
• Paid Time Off 401k with company matching Industry-leading Sales & Product Training Powerful Brand Recognition Team-oriented culture built for winning