Practice Support Specialist (Onsite)

About aptihealth

**About aptihealth** aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.

Responsibilities

• This full-time, in-person role is based in our Clifton Park office. Days and hours are Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you'll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized.
• You'll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. Training will be provided.

Requirements

• High School diploma or GED required; Associate degree strongly preferred
• Experience in a customer service or call center role a plus; training provided for candidates without direct experience

Excellent verbal and written communication skills

• Comfortable navigating multiple software platforms and web-based applications
• Ability to work in a HIPAA-compliant manner with sensitive and private data, including maintaining a secure and confidential workspace

Experience using Zendesk or similar ticketing systems preferred

• Experience with standard office productivity tools is a plus
• Availability to work full-time, on-site in Clifton Park, New York, during standard Monday–Friday business hours
• Must be eligible to work in the United States

Preferred

• Experience with patient scheduling or registration is a plus

Experience with insurance eligibility verification is a plus

• Prior experience in a medical or behavioral health setting is a plus
• Experience with EHR or EMR systems is a plus
• Bilingual or multilingual proficiency is a plus

Pay

**Salary:** USD 45,760–52,000

Benefits

• Competitive hourly rate of 22.00-25.00 USD
• Comprehensive Medical, Dental, and Vision plans available
• Paid Time Off, Sick Time, and Paid Company Holidays
• 401(k) Retirement Savings Program with 2% company match
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Annual business-related expense stipend

Equal opportunity

At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Role details

• **Workplace:** on_site
• **Department:** Corporate