Inside Sales & Contract Engineer

This is a key customer-facing role focused on building strong relationships with external customers while providing support with quotations and technical specifications. You will play an important part in delivering a high standard of service, ensuring customer enquiries are handled efficiently and accurately across a global customer base. Reporting to the Customer Service Team Leader, you will work closely with External Sales Teams and the Service Department, acting as a vital link between customers and internal stakeholders to ensure a seamless customer experience.

This opportunity would suit someone with customer service experience who is looking to develop their career within a technical sales environment and gain exposure to a broad range of technical and commercial activities.

About Rotork

• Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
• Our purpose is Keeping the World Flowing for Future Generations.
• For over sixty years, the world has relied on us to create the things that keep everything moving.
• From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
• Today we're respected and admired for our people, performance and products.
• Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
• Rotork is going through an exciting period of change and growth, building on our existing market leadership.
• It's a great time to join us and make an impact in shaping the future of our business.

Responsibilities

• In this role, you will be responsible for processing quotations accurately and within agreed timescales, maintaining departmental KPIs and service standards.
• You will review technical documentation, specifications, and customer purchase orders before contracts are issued, ensuring accuracy and attention to detail throughout.
• You will also respond to customer enquiries promptly, providing a professional and customer-focused service at every stage.

Requirements

• Experience Requirements: Experience of working within ERP Systems Experience of dealing with quotations. Able to provide exceptional customer service. Strong communication skills. The Successful Candidate: Has a proactive and positive approach. Communicates effectively at all levels. Demonstrates excellent accuracy and attention to detail. Builds strong relationships with customers and colleagues. Takes ownership and delivers a high standard of service. Is keen to develop a career within a technical sales environment.