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Customer Service Advisor - Evenings FTC

Davies

This job is closed: the employer no longer lists it.

Skills

Preferred

  • validating the policyholder
  • Take excess policy payments
  • arrange boiler services
  • Davies are looking to recruit an experienced full-time Customer Service Advisor to join our growing Property team in
  • Preston.
  • At Davies
  • 3 month Fixed Term Contract

About Davies

we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Responsibilities

  • Respond to inbound calls from home emergency insurance customers
  • Work to targets and KPI’s in a friendly and professional call centre environment
  • Support the customer through the journey of their claim from initial notification to resolution
  • Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
  • Take excess policy payments, arrange boiler services and negotiate with contractors
  • Opportunity to multi skill across many insurance product lines.

Requirements

  • Excellent telephone manner with strong customer service skills and the ability to think on your feet
  • Demonstrate strong attention to detail in all tasks

Self-motivated and engaged

  • Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
  • Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
  • PC literate with excellent administrative skills.
  • Davies Innovation Lab

Preferred

  • Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
  • Previous contact centre experience is an asset but is not essential

Benefits

  • Thrive at Davies; learning opportunities
  • Environmental & Social
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
  • Mental, Physical & Emotional Wellbeing
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Dress for your day

  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Start date

12th October 2026

Shift times

Monday - Sunday rolling rota working working 37.5 hours between 15:00 - 23:00

Location

Preston