Implementation Manager

About Covariance.ai

About Covariance

Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. We are looking for motivated, detail-oriented team members that are excited about working on the frontier of AI products.

Team of 35 headquartered in NYC

Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch

Responsibilities

• Covariance is hiring an Implementation Manager to own product delivery for the world's largest brands after they sign. The role starts with customer onboarding and continues after launch: handle customer requests, coordinate deliveries, and prepare periodic releases. You're accountable for how fast each customer goes live and starts getting value. This is a post-sale role, individual contributor to start. You'll run the projects, timelines, and configuration of our tools — coordinating with our product and engineering teams. You’ll report directly to the executive team.
• Onboarding: take customers from signature to live via account setup, QA, review, and launch.
• Customer delivery plans: turn each customer's goals and success criteria into a shared plan with milestones, dependencies, owners, and dates.
• run cross-functional workstreams.
• run working sessions and status reviews — keep everyone aligned on goals, scope, and timelines, and stay ahead of risks.
• own each customer request from intake to resolution. You’ll gain expertise with our AI products to help clients, and bring in Engineering only when needed.
• build the onboarding playbook, request intake, and release process so every customer gets a consistent experience as we scale – improving time to live on each iteration.
• you're highly organized, with exceptional attention to detail. You're strong in Jira or similar tools. PMP or a similar certification is a plus.
• you lead meetings with customer Directors/VPs.
• your customer emails, status updates, and recaps are clear, concise, and polished.
• you're at home in spreadsheets and dashboards and can QA a delivery with confidence.

Requirements

• 5+ years in implementation, onboarding, or delivery at a SaaS, data, or adtech/martech company, running several enterprise customer projects at once.
• you’re comfortable using AI every day to analyze, draft, and prepare, so you can do more for every customer. Importantly, AI is not a replacement for critical thinking or delegating ownership.
• In-person at our NYC office strongly preferred. Remote candidates who can spend some time in-office (e.g., monthly) will also be considered.

Pay

The salary range for this position is $140,000 - $190,000 + equity compensation (options)

Benefits

• Free health, vision, dental insurance
• 401k with match
• Unlimited PTO + 13 company holidays
• Daily Grubhub lunch stipend
• Pre-tax commuter benefits