AV/EV Fleet Manager

Autonomous Vehicle - Fleet Manager (Miami, FL) The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Responsibilities

• Duties & Responsibilities Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work.
• Ensure all HazReps and compliance audits are complete in the Market Area.
• Minimize spills and quality of work events.
• Manage a team of service technicians, including hiring, performance management, scheduling, and professional development.
• Ensure all HR policies and procedures are followed.
• Develop and train technicians as well as continuously improve personal leadership and technical skills.
• Foster a learning environment that promotes skill growth and professional development.
• Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Serve as an escalation point for disputes and customer service issues.
• Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders.
• Collaborate with 3rd parties to ensure service excellence.

Requirements

• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action .
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance , set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs , and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model .

Preferred

• Key Competencies and Minimum Education Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply! #INDAR

Pay

Competitive Salary Pay - Paid weekly, every Friday!

Benefits

• $115,000-125,000 plus annual performance-based incentive bonus Shift: Monday-Friday 6:00am-2:30pm , must be flexible with schedule and willing to work weekends occasionally depending on client demand The benefits of belonging – what’s in it for you?
• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program

Paid vacation, holidays, and sick time

• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $500 bonus ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP) 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.