Business Support Administrator

Hexagon’s Autonomous Solutions division is looking for a Business Support Administrator – Order Entry & Order Management to join our team in Dowling, Ontario .

Manager , this role will support order entry, quoting, invoicing, and administrative activities while coordinating information between departments to ensure operational efficiency and customer satisfaction.

This position is based in Dowling, Ontario .

About NovAtel

• Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies.
• We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
• Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.

Responsibilities

• As Business Support Administrator – Order Entry & Order Management you will be responsible for these activities: Accurately enter orders for parts, projects, and service requests into the ERP or order management system.
• Verify pricing, product codes, quantities, lead times, and special instructions.
• Maintain organized order documentation and records.
• Prepare and assist in issuing quotes for parts and small projects.
• Review customer requests to ensure accurate quoting.
• Follow up on quote status and convert approved quotes into orders.
• Prepare customer invoices for parts, projects, and service activities.
• Ensure accuracy of labour, materials, and additional charges.
• Respond to inquiries regarding orders, pricing, availability, and delivery schedules.
• Provide timely order status updates to customers and internal stakeholders.
• Assist Purchasing with creating purchase orders and communicating with suppliers.
• Provide backup coverage for procurement tasks as required.
• Ensure accurate information flows between departments.
• Maintain filing systems and documentation.
• Prepare reports, spreadsheets, and summaries.
• Perform routine office duties such as scanning, filing, and emailing.
• Delivers responsive and professional service to customers and internal stakeholders.

Requirements

• High school diploma required; post-secondary education preferred.
• 2+ years of experience in order entry, administration, or customer service.
• Experience using ERP systems.
• Strong attention to detail with a commitment to accuracy.
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience supporting purchasing, procurement, or supply chain activities.
• Experience working in a manufacturing, industrial, mining, or service-based environment.

Key Success Factors

• Maintains a high level of accuracy in order entry, quoting, and invoicing activities.
• Effectively manages multiple priorities while meeting deadlines. Supports strong cross-functional collaboration and contributes to efficient business operations. #IND